Read proxy checks and risk labels

This guide explains what you see beside each proxy: whether it’s working, how risky its IP is, and whether it’s still given to profiles. It also covers the settings for how sticky proxies are checked.

Everything here is on the Proxies tab of the Proxies screen.

The Location / Exit IP column

This column shows where a proxy exits, its IP and its speed. Its icon and colour tell you two different things. Click the i in the column heading for this key.

The icon is the last test:

Icon	Meaning
Tick	Connected
Cross	Failed or turned off
Dashed circle	Not tested yet

Click the icon to test the proxy again.

The colour is the IP’s risk, from Risk 1 to Risk 5, or Not scored. Hover over a location to see its level.

Risk labels

ExitNode gives each proxy’s exit IP a risk score.

Label	Meaning
Risk 1	Least risky
Risk 2	Some risk
Risk 3	Risky
Risk 4	Very risky
Risk 5	Most risky
Not scored	No score yet

To show only some levels, use Filters, then Risk.

Turn risk scores on or off

IP Risk Check in the sidebar turns scores on or off for your organization. Only admins can change it. While it’s off, no scores are taken.

Your monthly allowance

Checks in the sidebar shows the checks used this month against your plan’s allowance. While a run is going, it also shows how many are pending.

Repeat checks of the same IP within 24 hours are free. Past your allowance, checks can continue from credits if Pay as you go is on. See Credits and limits.

The Status column

Status says whether the proxy is working right now. Hover over it for the full explanation.

Working

Status	What it means
Connected	It passed its last check. The second line shows the time left, for a sticky proxy.
Checking…	It’s being tested now.
Not checked	It hasn’t been tested yet. Click the icon in Location / Exit IP.
Re-checking	The last check saw a different exit than the tested one. It’s checked again soon. If the exit differs again, the proxy is retired and its profiles move to another.
Held	See below.
Inconclusive	The last check couldn’t be judged. Nothing is known to be wrong, and it’s checked again.
Gateway unreachable	No computer could reach this proxy’s tested route on the last check. Nothing is known to be wrong, and it’s checked again.

A second line reading Not checked for a length of time means nobody’s computer has checked it recently. Checks run from your team’s computers, so none may be online.

Not working

Status	What it means	What to do
Unreachable	The last check couldn’t connect.	Test it again from the icon.
Turned off	Someone disabled it, so it isn’t given to profiles.	Click Enable in its menu.
Plan required	Proxy checks need an active plan.	See Billing and plans.
Expired	Its sticky session ended.	The next check retires it.
Retired statuses	See below.

Held proxies

Held means the proxy’s IP risk rose, but stayed below Risk 3. The profile on it keeps it until it expires. It isn’t given to any other profile.

Held is something ExitNode sets. There’s no button to hold a proxy. To stop using one yourself, use Disable.

Retired proxies

A retired proxy is no longer given to profiles. The status names the reason:

Status	Why it was retired
Expired	Its session time ran out.
IP changed	Its exit IP changed.
Location changed	Its location changed.
Not answering	It stopped answering.
Flagged	Its IP risk reached Risk 3 or higher, or it turned up as a VPN or a different connection type.

The second line says when it will be removed, such as removed in 3h, or kept · in use while a profile still uses it.

A profile on a retired proxy moves to an unused proxy from the same group at its next launch. If there’s none, see If a group runs out, below.

Hide retired proxies

Under Filters, set Retired to Hide. Show at the end is the default. This choice is remembered on this computer.

Bring a retired proxy back

Right-click it and click Re-test from this computer. This needs permission to manage proxies. If the check passes, the message reads Connected, tested IP; retirement cleared.

This tests through your computer’s own route, and sets what it sees as the tested result for everyone in your organization. The app explains this before you confirm.

Test a proxy

To test	Do this
One proxy	Click the icon in Location / Exit IP, or right-click and click Test Connection.
Several	Tick them, and click Test in the bottom bar.
A profile’s proxy	Click the icon in its Location / Exit IP cell on the Profiles tab.

These test the connection, not a site. To test against a site, see Test proxies for a site.

What the message means

Message	What it means
Connected and an IP	It works.
Exit IP updated	It works, and its exit IP is new.
Exit differs; re-checking in 10 min	The exit isn’t the tested one. It’s checked again soon.
No answer; re-checking in 10 min	It didn’t answer. It’s checked again soon.
Inconclusive; will re-check	The result couldn’t be judged.
Retired and a reason	It failed and is now retired.
Still retired	It stays retired.
Proxy checks need an active plan	Your plan doesn’t include checks.

Check history

Right-click a proxy and click Check history. This needs permission to manage proxies.

A sheet lists its last 30 days of checks, newest first: when, which kind, from which computer, and the result. Results read like Matched the tested IP, Exit differs, No answer, Retired or Not judged.

Sticky proxy health settings

Sticky proxies last a set time, and some stop early. ExitNode checks them in the background, and moves a profile off one that has stopped working.

Go to Proxies, then the Settings tab. The sentence at the top sums up your current settings. Each choice applies when you click it. You need permission to manage proxies. Without it, you can read them but not change them.

Setting	Choices	What it does
Check proxies in use	Automatic, Every 30 min, Every hour, Every 3 hours, Never	How often proxies that a profile uses are checked.
Check unused proxies	Automatic, Every 3 hours, Every 6 hours, Every 12 hours, Never	How often waiting proxies are checked, so a dead one is never handed out.
IP risk score	On, Off	Scores a proxy’s IP before it’s given to a profile. Uses your monthly checks. Has no effect while IP Risk Check is off.
If a group runs out	Don’t launch, Launch with a warning	What happens when a profile has no replacement.
Keep retired proxies	1 day, 3 days, 7 days	How long a retired proxy stays in the list. One still in use is kept until its profile moves.

Automatic fits the schedule to each proxy’s session length.

If a group runs out

Choice	What happens	Pick it when
Don’t launch	The profile waits, marked Needs a proxy, until you add proxies to its group or pool.	You want nothing to run on an IP that has changed.
Launch with a warning	The profile launches on its old proxy and you see a warning.	Speed matters more. It may run on an IP that has changed.

See Keep a profile on your proxies.

This computer

Check proxies from this computer chooses whether this computer helps with the background checks. It only affects this computer. Turn it off to keep this computer out of it. Your team’s other computers carry on. If no computer is checking, a proxy is retired only when its session ends.

Test Proxies

Session proxy names sets how test runs name the session proxies they make: Session ID, Number, or Date + number. The example under the choices shows the result. Names you type are never replaced.

If something goes wrong

“Only people who can manage proxies can change these” Ask an owner or admin.

“Only people who can manage proxies can see the check history.” The same.

“Couldn’t load proxy settings” Check your connection and open the tab again.

“That setting isn’t available yet. Try again after the next update.” Your organization’s setup doesn’t have this setting yet.

“This proxy has no address to test” The proxy has no line saved.