Manage your plan and billing

This guide covers the Plans and billing page, where you choose a plan for your organization and manage its subscription.

Go to exitnode.app/billing. Only an owner can change the plan. Other people see “Only an owner of this organization can change its plan.”

What your plan decides

Plan	Browser profiles	Members included	IP risk checks a month
Free	3	1	Proxy vetting not included
Starter	100	1	300
Pro	300	3	1,000
Business	1,000	10	3,000

Current prices are on the same page. Paid plans can add more members at a per-member price. Need more than 1,000 profiles? The page has a Talk to us link.

Every paid plan includes:

• Exora browser profiles with their own fingerprint, proxy and inbox.
• Proxy vetting against your own sites, with IP risk scores.
• Email and SMS verification codes, with the floating Codes window.
• Virtual cards from the issuers you connect.
• The Profile Synchronizer and the local automation API.
• Roles, folder access and shared credits for your team.

Read your current plan

The card at the top of the page shows:

• Your organization’s name, and your plan.
• trial, beside the plan, if you’re on a trial.
• Your profile limit, member seats in use, and whether you’re billed monthly or yearly.

It can also show:

Line	What it means
Trial ends and a date	When your trial finishes.
Cancels on and a date	Your subscription is cancelled, and ends on that date.
Your last payment failed. Update your card to keep your plan.	Click Manage billing and update your card.

Start a plan

1. Under the pricing, choose Monthly or Annual.
2. Click Start 7-day trial on a plan. If you aren’t signed in, you’re asked to sign in or create an account.
3. The top card shows what you chose, and exactly what you’ll be charged and when.
4. Click Start 7-day trial. If you’ve already had a trial, this reads Continue to payment.
5. Pay on the page that opens.

Choose another plan goes back to the list. Start free on the Free plan just takes you to sign-up.

When you come back, you see “You’re all set. Your plan is being applied to your organization.” It shows in the desktop app within a few seconds.

If you leave the payment page instead, you see a message that nothing was charged.

Change or cancel your plan

1. Click Manage billing on the top card.
2. Make your changes on the billing page that opens. This is where you update your card, or cancel.

Cancelling takes effect at the end of the period you paid for. You keep access until then. If you cancel during a trial, you aren’t charged.

Plan and billing in the desktop app

Go to Team, then the Members tab, and click Plan & billing. It shows your plan and seats. Owners also get buttons to start a subscription in the browser, and Manage or cancel….

Use the web page to choose a plan, because it lists the current ones.

Partner codes

If you have a partner code, it appears under Have a partner code? on the top card, for owners without a partner discount.

1. Type the code.
2. Click Connect Discord. Partner codes are for members of the partner’s Discord server.
3. Come back to the billing page, and follow what it offers.

Once it’s applied, you see “Your partner price is applied. It starts with your next payment.”

While you have a partner discount, the card also offers Switch plan and Switch to yearly. Switching shows the new terms, then Confirm switch or Keep my plan. Read them first, because the discount can end when you switch.

Credits

The Credits panel on this page is separate from your plan. See Credits and limits.

If something goes wrong

“Only an owner of this organization can change its plan.” Ask an owner.

“This organization already has a plan. Use Manage billing to change it.” Click Manage billing.

“This organization has no billing account yet. Choose a plan first.” Start a plan first.

“Billing isn’t switched on yet. Please try again soon.” Billing isn’t available at the moment.

“Payments for this organization are on hold while a disputed payment is reviewed. Contact support.” Contact support.

“A card on this account can’t be used for payments. Contact support.” Contact support.

“This code can’t be applied to your account.” The partner code didn’t work. It may be wrong, not live, or full, or your Discord check may have failed.

“This code is for monthly billing.” Use the code with a monthly plan.

“Update your card first. You can change plans once the payment goes through.” Click Manage billing and update your card.

“Too many tries. Wait a minute and try again.” Wait, then try again.

“no_seats” when inviting someone You’ve used your plan’s seats. See Members and roles.